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FAQ

 

Shipping:

Our turn around time is typically 3-5 days. (Turn around time may be longer during sales and holidays.)
*Turn around time refers to the average amount of days after ordering that the item will ship. We ship first class with USPS. Shipping time to the US is typically 2-5 days and depends on the post office/weather/location/etc.  

We work super hard to send out our most high quality products that all of our customers will love, but occasionally a size or style just doesn't work out. If that is the case for you, please contact us at Hello.hotsauceanddonuts@gmail.com within 7 days of receiving your package for more information on a return or exchange.  

Exchanges: 

To exchange your product, you should first contact us at hello.hotsauceanddonuts@gmail.com within 7 days of delivery. If you need a different size we are happy to exchange your item considering the item is unworn, in new condition and size you need is currently available. You will be responsible for paying for your own shipping costs for returning your item, but we will cover the costs of shipping the new item back to you (on the first occurrence). 

Returns: 

To return your product, you should first contact us at Hello.hotsauceanddonuts@gmail.com within 7 days of delivery. To be eligible for a return, your item must be new, unworn and in the original packaging. Please note that if the item is not received in new condition (ex: signs of wear, wrinkled, perfumes, etc), it will not qualify for a refund. If your refund is approved, a credit will be applied to your original method of payment.

Sale items:

Sale items cannot be returned or exchanged, thank you for understanding.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When returning an item, please consider a trackable shipping service to ensure delivery. Although it is very rare, we are not responsible for packages that do not arrive or are lost in transit.

 

 

 

Sizing:
 Size chart for all of our products can be found on each listing.

 

Other Questions...

Shoot us an email with your questions or comments to hello.hotsauceanddonuts@gmail.com and we'll get back to you! 

 THANK YOU SOOO MUCH FOR SHOPPING SMALL WITH US!